Dealer terms
LeGuan Dealer Portal Terms
Effective September 12, 2026
Eligibility and accounts
Access is for approved professional music businesses. Account information must be accurate, and credentials may not be shared outside the approved business.
Confidential pricing
All prices are USD. Dealer prices are confidential and become available only after approval. LeGuan may suspend access when account information is inaccurate or the account is misused.
Orders and invoices
Online submission is an order request, not final acceptance. LeGuan confirms the requested SKU, size and availability and sends an invoice separately. A 50% deposit confirms an accepted order; the remaining balance is due before shipment or delivery.
Instrument warranty and replacement protection
All instruments include structural warranty coverage. Special Discount instruments include structural warranty only and cannot be exchanged under the replacement program. Workshop Price, Hand-Selected (WSP), and Retail-Ready instruments include free same-model replacement for up to two replacements within five years, including accidental damage such as drops. The original instrument must be returned, and the buyer is responsible for shipping costs. Replacement protection does not apply to bows.
Required cases and bags
Every instrument ordered online requires one matching item: a $30 violin case, a $40 viola case, or a $30 cello bag. The cello item is a bag, not a hard case. Bows do not require an instrument case or bag.
Estimated delivery
Estimated arrival is 7–14 days from U.S. stock and 30–45 days from China. Special Discount orders generally come from China and are estimated at 30–45 days. Regular-price orders prioritize U.S. stock; when an item is out of stock, estimated arrival is 30–45 days. These are estimates, not guarantees.
Contact
Questions may be sent to general@leguanviolin.com or (516) 243-6226.